Privacy Policy
THIS PRIVACY POLICY EXPLAINS HOW TABX HANDLES YOUR PERSONAL INFORMATION AND DATA.
Preamble
In general, Tabx does not require any personally identifying information. Instead we require only publically accessible business information. Whilst our product is proprietary, we attempt to adhere to every GNU ethical point barring disclosure of our unique source code (a small fraction of the Tabx source code). Tabx strongly recommends that you register with your company contact information only, thereby protecting your personal information by ommission. Privacy and data is paramount to our business ethics.
1. Information that we collect
- (a) Registration information:
- A contact name
- A company email address
- A password (never revealed to us, instantly hashed)
- (b) Billing information:
- Company name
- Company address
- Company telephone number
- (d) Uploaded data:
- For Tabx to function, it requires access to any uploaded survey response data. This data is NEVER shared, and belongs to the original owning party. Uploading data explicitly gives Tabx the right to transform it into a useable format for your use, but not to resell or distribute to any 3rd party. Tabx will also never use this data internally without explicit agreement between both parties, and an accompanying mutual NDA.
- We take every effort to ensure this data is protected – we store identifying meta-data on a separate database to the numeric collection data, and only users within your license have access to this data.
- (e) Other data you intentionally share
- (f) Usage data
- Tabx internally collects tool usage data. This data is never shared to a 3rd party.
- Optional anonymous Google Analytics tracking.
- (g) Information that you post on blogs, community forums and other publicly accessible forums.
- We use Intensedebate, and do not link your data registered through Tabx with that service. Usage of the comment system is entirely optional – Intensedebate is a proprietary service.
2. How we use the information
We treat all the information we collect, including any queries and data sent to support, as information that is private to you. We do not use the information for our own purposes except in the limited circumstances described in this privacy policy or unless we have your express consent. We do not sell your survey data to third parties. We use and/or disclose your information in the following ways:
- (a) During account creation and logon.
- (b) To contact you about your service or account:
- Welcome emails
- Billing-related matters
- Changes to our services or polices, including upgrades
- (c) To answer queries about your billing:
- This may involve disclosure of your identity to the financial institution that has been used to pay for your TABX account or to the account holder of the account used to pay for TABX where you are not the account holder. By using our services you consent to this disclosure.
- We always endeavour to resolve billing queries without transfer of any personal information.
- (d) Customer support:
- To answer your questions we sometimes need to look at your data and how you have been using TABX. Should this occur, we will always explicitly ask for the data owners permission AND require an NDA before that data is accessed by a member of our team.
- (f) Internal research and development:
- To understand how people use our services, the usage data we collect is anonymously aggregated to analyse. We never use or present any personally identifying information in our usage data.
- (g) To assist the enforcement of our Terms of Use:
- Screening for undesirable or abusive activities
- Preventing potentially illegal activities.
- (h) To respond to legal requests and prevent harm.
- (i) To share with payment processors and other third parties whose services are used by TABX.
- Some aspects of TABX are provided by third-parties (e.g., billing, hosting of our servers). In some instances it is necessary to provide your information to these third parties in order for TABX to operate.
- This information will only be shared with your explicit consent, or where required by law.
- These services are:
- WebFWD Hosting
- Stripe Payment Processor
- (j) As a part of a business restructure, sale or acquisition. For example, if we are acquired by another company then your information will be provided to that other company. We will notify the applicable data protection agency in each jurisdiction of such a transfer in accordance with the required notification procedures under the applicable data protection laws.
3. Your rights to your information
You can:
- (a) Update your account details on the Account page. This information will update immediately. No legacy data is stored, except in backups that will auto-delete after a period of time.
- (b) Delete your uploaded data. Delete the project by pressing the Delete button next to the dataset on the Account page. If you cancel your License (see Terms of Use) all your uploaded data will be automatically deleted. Please note: this will not permanently delete your data immediately. We will retain this data for a short period in the event of accidental deletions. Contact us if you require your deleted data to be recovered. If you wish your data to be permanently deleted, contact us and it will be deleted to the extent that is permitted by the law and technically feasible, or where stored in backups we will identify the time period before final deletion.
4. Your responsibilities
By using TABX you agree to comply with any and all laws, policies, regulation and data protection requirements that are applicable to the data that you have uploaded, such as the requirement to inform survey respondents about the specific uses and disclosures of their data (where applicable).
5. How long we retain your data
We usually retain customer data for as long as they have an account with us and for longer if likely to be required to resolve disputes, enforce agreements or fulfil legal obligations. Residual copies of data may remain on our backup media after it has been deleted, for a period of time until final deletion.
6. Changes to this privacy policy
We reserve the right to modify this policy at any time. If the policy is modified we will notify you by publishing the changes on this site.
7. Security
We are strongly committed to keeping your information secure. Please see our Security Statement. However, regardless of the security protections and precautions that we undertake, there is always a risk that unauthorized third parties may view and use information that is transmitted using the internet. Also, please note that information that you post on blogs, community forums and other publicly accessible forums is not, in any sense, secure.
8. Miscellaneous
- (a) Non-English translations of this privacy policy are provided for your convenience only; where there is ambiguity or inconsistencies between the different language versions, the English version is to be regarded as being correct.
- (b) For users located within the European Union, the information identified in section 1, (a), (b), (c), (d), (e), (f) and (g) are what is commonly referred to in the EU as “personal data”.
- (c) Tabx Systems Ltd, The Nook, Blithbury Road, Rugeley, Staffordshire, WS15 3HQ is the data controller for registration, billing and other account information that we collect. Please note that TABX is not the data controller for any information that is uploaded by a user.